Slack Slash Command

Use /userplane in any Slack channel or DM to create a recording link without leaving the conversation

When you connect Slack, the /userplane command is registered in your Slack workspace. Type it in any channel or DM to open a link creation form as a modal — no need to switch tabs or open the Userplane dashboard.

Using the slash command

1. Type /userplane

   In any Slack channel, DM, or thread, type /userplane and press Enter.

   

   /userplane command in a Slack channel

2. Fill in the link details

   A modal opens with a form. Select a Project and Domain, and optionally edit the Link Reference and Message for the recipient.

   

   Link creator modal

3. Click Create

   Click Create. The link is generated and posted to the channel as a message the team can see.

   

   Recording link posted to channel

Pre-filling the link reference

You can pass optional text directly in the command to pre-fill the Link Reference field:

/userplane TICKET-1234
/userplane Login bug — checkout flow
/userplane https://github.com/org/repo/issues/99

Whatever you type after /userplane appears in the Link Reference field when the modal opens. You can edit it before submitting or leave it as-is.

Link reference pre-filled from command text

This pairs well with ticket workflows — copy the ticket ID from your help desk, type /userplane TICKET-ID, and the reference is already set when the modal opens.

After the link is created

• A message is posted to the channel with a Share Recording button customers can use to open the link.
• You receive a DM when the customer submits the recording. See Slack Notifications.
• The recording link appears in your Userplane dashboard under Links.

Recording link confirmation modal

Viewing recordings

When the customer submits, open the recording in Userplane for full playback.

1. Recording received

   You get a DM in Slack with a View Recording button. Click it to open the recording in Userplane.

   

   Recording received notification

2. Review the session

   Watch the video and inspect the captured data.

   Recording

   

   Recording playback

   Console logs

   

   Console log list

   Network logs

   

   Network request list

   Actions

   

   Actions list

When to use slash command vs. other surfaces

	Slash command (/userplane)	Message shortcut	App Home
Access	Type in any channel or DM	Right-click any message	Open the Userplane app tab
Best for	Quick link creation mid-conversation	Linking a request to a specific message	Browsing and managing links
Posts to	The channel you typed in	The message’s channel or thread	Doesn’t post to a channel
Pre-fill reference	Yes — add text after /userplane	No	No

Requirements

• The Slack integration must be connected.
• The agent must be a member of the Userplane workspace (matched by email).

Related articles

• Slack App Home — browse recordings and manage links from Slack.
• Slack Message Shortcuts — create links from a message context menu.
• Slack Notifications — recording arrival notifications.
• Link Reference — how references help you find recordings later.