Other Help Desks

Use the Chrome extension to manage recordings when your help desk isn’t Intercom or Zendesk

If your team uses a help desk other than Intercom or Zendesk — Freshdesk, HubSpot, Help Scout, Salesforce Service Cloud, or any other browser-based tool — the Userplane Chrome extension provides the same core workflow: create recording links, manage links, and view recordings from a side panel that works alongside any tab.

Why use the Chrome extension

• Works with any web-based tool — no marketplace installation or OAuth connection required.
• Auto-populates link references — the current page URL (e.g., your ticket page) is captured automatically.
• Same features — create links, manage links, view recordings, filter, search, and share — just like the Intercom and Zendesk integrations.
• Keyboard shortcuts — press Cmd+Shift+Y to create a link in seconds.
• No integration setup — install the extension, sign in, and start creating links immediately.

Getting started

1. Install the Chrome extension

   Install Userplane from the Chrome Web Store and pin it to your toolbar. See Chrome Extension for details.

2. Sign in and select your workspace

   Open the side panel and sign in with your Userplane account. Select your workspace if you belong to multiple.

3. Open a ticket in your help desk

   Navigate to the ticket or conversation where the customer is reporting an issue.

4. Open the side panel

   Click the Userplane icon in your toolbar — or press Cmd+Shift+Y (Mac) / Ctrl+Shift+Y (Windows/Linux).

5. Create a recording link

   The Link Reference field auto-populates with the ticket URL. Select a domain and project, then click Create Link.

   

   Create link with auto-populated reference

6. Share the link

   Copy the link and paste it into your help desk reply. The customer clicks the link, records their screen, and you receive the recording in Userplane.

   

   Share the recording link

Comparison with native integrations

Capability	Intercom / Zendesk Integration	Chrome Extension
Create recording links	Inside the help desk UI	Side panel alongside any tool
Auto-populate reference	From conversation or ticket context	From current tab URL
View recordings	In-app sidebar + dashboard	Side panel + dashboard
Ticket tagging / internal notes	Automatic	Manual (paste the link into your reply)
Keyboard shortcuts	Cmd+K (Intercom)	Cmd+Shift+Y
Setup required	OAuth + marketplace install	Install extension and sign in

Tips for teams without a native integration

• Enable Prefill Reference — in extension settings, keep this toggle on so the ticket URL is captured automatically every time you create a link.
• Use reusable links with templates — create reusable recording links and embed them in your help desk’s canned responses, macros, or templates.
• Use the omnibox for fast access — type userplane in the Chrome address bar, press Tab, type a ticket number or customer name, and press Enter. See Chrome Extension Shortcuts.
• Organize by project — assign links to projects so recordings are easy to filter by team, product area, or customer segment.

Related articles

• Chrome Extension — full installation and overview guide.
• Chrome Extension Side Panel — creating links, managing links, and viewing recordings.
• Chrome Extension Shortcuts — keyboard shortcuts, context menus, and omnibox.
• Help Desk Setup — connecting Intercom, Zendesk, or the Chrome extension.