Slack Message Shortcuts

Right-click any Slack message to create a recording link in context, with the link posted back to that thread

When you connect Slack, a Create recording link shortcut is added to every message’s context menu. Use it when a customer describes an issue in Slack and you want to create a recording link tied to that exact message.

Using the message shortcut

1. Open the message menu

   Hover over any message in Slack and click the three-dot menu (More actions), or right-click the message.

   

   Message context menu

2. Select Create recording link

   Click Create recording link from the list of shortcuts.

   

   Selecting the Userplane shortcut

3. Fill in the link details

   The same link creator modal opens. Select a Project and Domain, and optionally edit the Link Reference and Message for the recipient.

   

   Link creator modal

4. Click Create

   Click Create. The recording link is posted back to the channel as a reply to the original message.

   

   Recording link posted as a reply

Thread-aware behavior

The shortcut posts the recording link where it’s most useful based on where the message lives:

• Message in a thread — the link is posted as another reply in the same thread, keeping the conversation together.
• Message in the main channel — the link is posted as a new thread reply on that message, starting a thread.

This means the context of the original message is preserved and visible to anyone reviewing the thread later.

After the link is created

• The recording link appears as a reply to the original message.
• You receive a DM when the customer submits the recording. See Slack Notifications.
• The recording and link appear in your Userplane dashboard.

Viewing recordings

When the customer submits, open the recording in Userplane for full playback.

1. Recording received

   You get a DM in Slack with a View Recording button and a View Original Message button that deep-links back to the Slack thread.

   

   Recording received notification

2. Review the session

   Watch the video and inspect the captured data.

   Recording

   

   Recording playback

   Console logs

   

   Console log list

   Network logs

   

   Network request list

   Actions

   

   Actions list

Requirements

• The Slack integration must be connected.
• The agent must be a member of the Userplane workspace (matched by email).

Related articles

• Slack Slash Command — create recording links by typing /userplane.
• Slack App Home — browse and manage recording links from the Userplane tab.
• Slack Notifications — recording arrival notifications.
• Slack Integration — overview and connection guide.