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When a customer submits a recording, Userplane sends a DM in Slack to let the relevant agent know. Notifications include a direct link to open the recording in Userplane and, when the link was created from Slack, a link back to the original Slack message.

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What gets sent

The DM includes:
  • A “Recording received” message with the link reference.
  • A View Recording button that opens the recording in Userplane.
  • A View Original Message button that deep-links back to the Slack channel or thread where the link was created (only present when the link was created via Slack).

Recording received DM in Slack

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How notifications are triggered

There are two ways an agent receives a notification, and they work together: Context-tied — if you created the recording link from Slack (via the slash command or message shortcut), you automatically get a DM when the recording arrives. No additional setup needed. Preference-based — any workspace member can opt in to receive Slack DMs for all recordings, not just ones they created from Slack. This is configured in your notification preferences.
If you created the link from Slack and also have the preference-based notification enabled, you receive only one DM — not two.

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Enabling Slack notifications

1

Open notification preferences

Go to Account > Notifications.

Notification preferences

2

Enable Slack

Toggle Slack on under Incoming Recordings.
3

Authorize your Slack identity

Userplane will match your Userplane account email to your Slack user. If the match succeeds, notifications are active immediately.

Slack notification channel enabled

Slack notifications are only available when your workspace admin has connected the Slack integration.

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Disabling Slack notifications

1

Open notification preferences

Go to Account > Notifications.
2

Disable Slack

Toggle Slack off under Incoming Recordings.

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Requirements

  • The Slack integration must be connected by a workspace owner or admin.
  • Your Userplane account email must match your Slack user email for identity resolution to succeed.