Chrome Extension

Manage recording links and view recordings from a Chrome side panel without leaving your browser

The Chrome extension lets your support team create recording links, manage links, and view recordings from a dedicated side panel — without leaving the browser tab. It works alongside any web-based tool, including help desks, CRMs, and internal dashboards.

What the extension does

• Opens as a Chrome side panel for creating, managing, and sharing recording links.
• Supports a keyboard shortcut (Cmd+Shift+Y on Mac, Ctrl+Shift+Y on Windows/Linux) to open the Create Link form instantly.
• Provides right-click context menus for creating links and navigating to links or recordings.
• Includes an omnibox command — type userplane in the address bar, then a reference — to jump straight to link creation with a pre-filled reference.
• Auto-populates the link reference field with the current page URL (configurable in settings).
• Supports workspace switching for teams with multiple workspaces.

The Chrome extension is a management tool — it does not record the screen itself. Customers record by clicking the recording link you share with them.

Installing the extension

1. Install from the Chrome Web Store

   Find Userplane in the Chrome Web Store and click Add to Chrome.

2. Pin the extension

   Click the Extensions icon (puzzle piece) in the Chrome toolbar and pin Userplane so it’s always visible.

   

   Pin the Userplane extension

3. Open the side panel

   Click the Userplane icon in the toolbar. The side panel opens on the right side of your browser window.

Signing in

1. Click Sign In

   On first open, the side panel shows a login prompt. Click Sign in to continue.

   

   Extension login prompt

2. Authenticate via the dashboard

   A new tab opens to the Userplane dashboard. Sign in with your account.

   

   Sign in via the Userplane dashboard

3. Return to the side panel

   Return to the side panel. If it hasn’t updated, click Already signed in? Refresh.

   

   Userplane dashboard after sign-in

4. Select your workspace

   If you belong to multiple workspaces, select the one you want to use. You can switch workspaces later from the Settings tab.

   

   Workspace selector

Extension permissions

When you install the extension, Chrome grants the following permissions:

Permission	What it’s used for
Storage	Persisting your workspace selection and preferences
Side Panel	Displaying the Userplane interface alongside your browser
Tabs	Reading the current tab URL to auto-populate link references
Context Menus	Adding right-click options for quick link creation

The extension also communicates with the Userplane API to fetch and manage your workspace data.

If you don’t have a workspace yet, the extension prompts you to create one.

No workspace yet — create one to get started

Requirements

• Google Chrome (or Chromium-based browsers like Edge)
• A Userplane workspace account

Related articles

• Chrome Extension Side Panel — overview of the side panel navigation and views.
• Chrome Extension Link Creation — all the ways to create links from the extension.
• Chrome Extension Link Management — browse, filter, edit, and delete links.
• Chrome Extension Recordings — browse and review received recordings.
• Chrome Extension Shortcuts — quick reference for all access methods.
• Chrome Extension Settings — configure workspace, preferences, and account settings.
• Help Desk Setup — connect your help desk to Userplane.
• Other Help Desks — use the extension alongside any help desk.