Recording Limits & Duration

Default recording duration, maximum file sizes, and supported video formats

Userplane enforces limits on recording duration and file size to ensure reliable capture and playback.

Recording duration

The default maximum recording duration is 3 minutes (180 seconds). When a customer reaches the time limit, the recording stops automatically.

The minimum recording duration is 1 second. Recordings shorter than this are discarded.

File size limits

Resource	Maximum size
Video recording	500 MB
Audio recording	50 MB
Thumbnail	10 MB
Console logs	50 MB
Company logo	4 MB

Supported video codecs

Recordings use the best codec available in the customer’s browser. Userplane supports the following codecs in priority order:

Codec	Notes
AV1	Best compression, ~30% smaller than VP9. Used when available.
VP9	Excellent compression, widely supported.
H.264	Hardware-accelerated, best Safari support.
VP8	Good compatibility, used as a fallback.

Recordings are captured in WebM or MP4 containers depending on browser support.

Supported thumbnail formats

Thumbnails are captured as PNG, JPEG, or WebP images.

Audio capture

When voice and device audio capture is enabled in your domain recording preferences, Userplane records the user’s microphone input and system audio alongside the screen video. The audio track is stored separately and played back in sync with the video in the recording detail view.

Log file formats

Log type	Format
Console logs	NDJSON (newline-delimited JSON)
Network logs	JSON
Client actions	JSON